Terms of service

TERMS OF SERVICE

OVERVIEW

Welcome to Tamba Stores. The terms “we”, “us” and “our” refer to Tamba Stores. Tamba Store Limited operates this store and website, including all related information, content, features, tools, products and services (the “Services”).

Our store is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service (“Terms”) describe your rights and responsibilities when you use our Services. Please read them carefully, as they include important information about your legal rights, including limitations of liability.

By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you should not use our Services.

SECTION 1 - ACCESS AND ACCOUNT

By using our Services, you confirm that:

You are at least 18 years old, or using the Services under supervision of a parent/guardian
All information you provide is accurate and complete

You are responsible for maintaining the confidentiality of your account and for all activities under it.

SECTION 2 - OUR PRODUCTS

We aim to display our products as accurately as possible. However:

Product colors and appearance may vary depending on your device
Product descriptions and pricing may change without notice
We reserve the right to limit quantities or discontinue products at any time

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase.

We reserve the right to accept or reject any order
Orders are only confirmed after payment is received and processed
We may cancel orders due to errors, fraud suspicion, or stock issues

Orders are subject to our Return, Refund & Cancellation Policy.

SECTION 4 - PRICES AND BILLING

All prices are listed in Zambian Kwacha (ZMW)
Prices may change without notice
Prices may exclude delivery fees or applicable taxes unless stated

You agree to provide accurate billing and payment information and authorize us to charge the full amount.

SECTION 5 - SHIPPING AND DELIVERY

Delivery timelines are estimates and not guaranteed
We are not liable for courier delays or external factors
Risk transfers to you upon delivery

SECTION 6 - RETURNS, REFUNDS & CANCELLATIONS

All purchases are subject to our Return, Refund & Cancellation Policy, which includes:

14-day return window
Conditions for refunds and exchanges
Order cancellation process

This policy is designed in line with the Competition and Consumer Protection Act of Zambia.

SECTION 7 - INTELLECTUAL PROPERTY

All content on this website (logos, images, text, designs) belongs to Tamba Stores or its licensors and is protected by applicable intellectual property laws.

You may not copy, reproduce, or distribute any content without permission.

SECTION 8 - OPTIONAL TOOLS

We may provide access to third-party tools “as is” without warranties. Use of these tools is at your own risk.

SECTION 9 - THIRD-PARTY LINKS

We are not responsible for third-party websites or services linked through our platform. Use them at your own risk.

SECTION 10 - RELATIONSHIP WITH SHOPIFY

Tamba Stores is powered by Shopify. However, all purchases are made directly with Tamba Stores.

You agree that Shopify is not responsible for:

Transactions
Product quality
Any disputes between you and Tamba Stores

SECTION 11 - PRIVACY

Your personal information is handled according to our Privacy Policy https://tambastores.com/privacy.

Shopify may also process your data to provide the Services.

SECTION 12 - FEEDBACK

Any feedback you provide may be used by us without restriction or compensation.

SECTION 13 - ERRORS AND OMISSIONS

We reserve the right to correct errors, inaccuracies, or omissions at any time, including after an order is placed.

SECTION 14 - PROHIBITED USES

You may not use our Services:

For unlawful purposes
To violate intellectual property rights
To transmit harmful code or spam
To engage in fraud or abuse

We may suspend or terminate access for violations.

SECTION 15 - TERMINATION

We may terminate your access at any time without notice. You remain liable for any outstanding obligations.

SECTION 16 - DISCLAIMER OF WARRANTIES

Our Services and products are provided “as is” without warranties of any kind, except as required by law.

SECTION 17 - LIMITATION OF LIABILITY

To the fullest extent permitted by law, Tamba Stores shall not be liable for indirect or consequential damages arising from use of our Services or products.

SECTION 18 - INDEMNIFICATION

You agree to indemnify and hold harmless Tamba Stores and its partners from any claims arising from your use of the Services or violation of these Terms.

SECTION 19 - SEVERABILITY

If any provision is found invalid, the remaining Terms remain enforceable.

SECTION 20 - ENTIRE AGREEMENT

These Terms constitute the full agreement between you and Tamba Stores.

SECTION 21 - ASSIGNMENT

We may assign these Terms at any time. You may not transfer your rights without our consent.

SECTION 22 - GOVERNING LAW

These Terms are governed by the laws of the Republic of Zambia.

SECTION 23 - CHANGES TO TERMS

We may update these Terms at any time. Continued use of the Services constitutes acceptance of changes.

SECTION 24 - CONTACT INFORMATION

For any questions, contact us: